WHAT IS CX TRAVEL AND HOSPITALITY?

Customer expectations are changing in every industry and the travel sector is not immune to these challenges. Travelers expect exceptional customer experiences and personalized services during every point of their journey—not to mention they want these experiences and services fast and without friction.

CX Week Travel & Hospitality brings together leaders in the space to address and try to solve their challenges head on. The latest in travel and hospitality trends will be discussed, while allowing attendees to compare strategies that will set them up for success in this fast-evolving market.

Your Conference Schedule

February
26

DAY ONE:
WORKSHOP DAY

Dive right in to some interactive learning with your peers and the executives who do business best. Choose up to three topical work-shops.

February
27

DAY TWO:
MAIN CONFERENCE

Immerse yourself in the next generation of customer experience with keynote sessions, panel discussions, Interactive Discussion Groups and comprehensive expo hall.

February
28

DAY THREE:
MAIN CONFERENCE
& SITE TOURS

Continue networking and learning in the main conference session. Afterwards, join us for an experiential site tour of Dallas Fort Worth International Airport, award winner of “Best Large Airport in North America” for customer service.

MEET YOUR INDUSTRY LEADERS

Tim Genovese

Vice President of Guest Experience and Brand Consistency
InterContinental Hotel Group

Martha Hernandez

Assistant Vice President of Customer Experience
Dallas Forth Worth International Airport

Carol Hyams

Director of Customer Experience
Sunwing Travel Group

Traci Moes

Director of Customer Support
JetBlue

Amber Bufkin

Marketing Manager
Omni Dallas Hotel

Megan Estrada

Vice President Media Marketing
MGM

Navya Rehani Gupta

Vice President Product Management
Peek

Kurt Mosher

Chief Operating Officer
Gant Travel

Amber Quist

Chief Marketing Officer
Silvercar

Greg Ross

Vice President Client Services
Hess Corporate Travel

Jimmy Suh

Chief Revenue Officer
The Standard Hotel/One Night

Emily Tucker

Senior Director Brand Services
21c Museum Hotels

View All Speakers

Showcase Your Solution

Find out how exhibiting at CX Travel and Hospitality will provide you with the opportunityyou need to meet prospects & grow your customer base.

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